Shipping policy

 Shipping Policy

Website: www.rickayofficial.com

At Rickay, we are committed to delivering our premium fashion pieces safely and efficiently to customers across Canada and around the world. This Shipping Policy outlines how and when your order will be shipped, along with important information regarding delivery timelines, fees, and responsibilities.

1. Order Processing

• All orders are processed within 1–3 business days, Monday through Friday, excluding Canadian statutory holidays.

• After placing an order, you will receive an order confirmation email. Once shipped, we’ll send you a shipping confirmation with tracking details.

During peak seasons (holiday sales, new launches), processing may take an additional 1–2 business days.

2. Shipping Options & Estimated Delivery Times

Region	Estimated Delivery Time	Shipping Partners
Canada (Standard)	2–7 business days	Canada Post, Purolator, FedEx,UPS
USA	4–10 business days	USPS, UPS, DHL
International	7–21 business days (varies)	DHL Express, FedEx International

Delivery time estimates begin after the order has been shipped.

3. Shipping Rates

Shipping fees are calculated at checkout based on destination and package weight.

We occasionally offer free shipping promotions within Canada – follow us on social media or subscribe to our newsletter for updates.

4. Customs, Duties & Taxes (International Orders)

• Canadian Orders: Prices are inclusive of applicable Canadian taxes (GST/HST).

• International Orders: Orders shipped outside of Canada may be subject to import duties, taxes, or customs fees charged by your local government.

**Rickay is not responsible for any additional customs or import charges. These fees are the responsibility of the recipient.

5. Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email.

You can track your package using the courier’s website or the link provided in your confirmation email.

6. Incorrect Address / Delivery Issues

Please ensure your shipping address is complete and correct before confirming your order.

• If an incorrect address is provided, Rickay is not responsible for misdelivered or lost packages.

• In the case of returned shipments due to address issues, re-shipping fees will apply.

7. Lost or Delayed Packages

We are not liable for courier or customs delays. However, if your package is significantly delayed or lost in transit:

• Contact us within 10 business days of the expected delivery date.

• We will assist in investigating and resolving the issue with the courier.

8. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to refusal, missed delivery attempts, or incorrect address), we will contact you.

You may choose to:

• Re-ship the item (shipping fees apply), or

• Receive a store credit (excluding original shipping cost).

9. Contact Us

For questions about your order, shipping status, or delivery:

📧 Email: support@officialrickay.com

📍 Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)

 

 

Rickay – Designed in Canada. Delivered with care.